Privacy Policy

Last Updated: 12/17/2025

This Privacy Policy describes how Deelo (“we”, “us”, “our”) collects, uses, shares, and protects your information when you use our mobile apps, websites, and related services (collectively, the “Platform”). By using Deelo, you agree to the practices described here.

1Who We Are

DEELO BUSINESS SERVICES PRIVATE LIMITED, registered in India. Contact: admin@deelo.in
Data Protection Contact (DPO/Grievance Officer): Fill name, email, phone, postal address.

2Information We Collect

  • Account Data: name, email, phone, password, profile photo.
  • Identity & Verification (Freelancers): Aadhaar/ID details, driver’s license, certifications, background checks (where applicable).
  • Booking & Transaction Data: services booked, time/date, price, coupons, payment status.
  • Payment Data: processed via our payment partners (e.g., Razorpay); we do not store full card details.
  • Communications: in‑app chat, support tickets, email/phone interactions.
  • Device & Usage: IP address, device IDs, app version, crash logs, cookies, analytics events.
  • Location: approximate or precise location for service matching and safety (with permission).
  • Optional Portfolio Data (Freelancers): images, links, descriptions of past work.

3How We Use Your Information

  • Create and manage accounts; enable bookings and payments.
  • Verify freelancer identity and eligibility; maintain safety and trust.
  • Provide customer support and resolve disputes.
  • Personalize content, recommendations, and promotions.
  • Monitor, detect, and prevent fraud or prohibited activities.
  • Analytics, product improvement, testing, and debugging.
  • Legal compliance and enforcing our Terms & Conditions.

4Legal Bases (DPDP/GDPR‑equivalent)

  • Consent: marketing communications, precise location, optional data.
  • Performance of Contract: enabling bookings, payments, support.
  • Legitimate Interests: platform security, fraud prevention, analytics.
  • Legal Obligation: KYC/recordkeeping, responding to lawful requests.

5Sharing of Information

  • Freelancers ↔ Service Seekers: limited profile and booking details necessary to fulfill services.
  • Service Providers: payments (e.g., Razorpay), analytics (e.g., Google Analytics), cloud hosting (e.g., AWS), SMS/Email providers, background check vendors.
  • Corporate & Legal: for compliance, safety, mergers/acquisitions (with safeguards).
  • We require processors to follow appropriate confidentiality and security measures.

6International Transfers

Data may be processed outside India by trusted vendors subject to contractual safeguards and applicable law.

7Data Retention

We keep data for as long as needed to provide services, comply with law, resolve disputes, and enforce agreements. After that, we delete or anonymize it per our retention schedules.

8Your Rights

  • Access, correct, update your information.
  • Withdraw consent for processing based on consent (e.g., marketing, precise location).
  • Request deletion, restriction, or portability where applicable.
  • Opt out of marketing emails and SMS via unsubscribe links or in‑app controls.

To exercise rights, contact privacy@deelo.in. We may verify your identity before responding.

9Children

The Platform is not intended for individuals under 18. We do not knowingly collect data from minors.

10Security

We use administrative, technical, and physical safeguards (encryption in transit, access controls, monitoring). No method is 100% secure; report issues to security@deelo.in.

11Cookies & Tracking

We use cookies and similar technologies for essential functions, analytics, and personalization. You can control cookies via your browser settings and (where available) our cookie banner.

12Communications

We may send transactional messages (booking updates, receipts, security alerts). With your consent (or as permitted by law), we send marketing messages; you can opt out anytime.

13Third‑Party Links

Our Platform may link to external sites. Their privacy practices are governed by their own policies.

14Changes to This Policy

We may update this Policy periodically. Continued use after changes means you accept the updated Policy. The “Last Updated” date reflects the latest version.

15Contact

Questions or complaints: admin@deelo.in
Grievance Officer/DPO: Fill details